Questions and answers

Childcare questions, answered

The things Eagleby families ask us most, from fees and the Child Care Subsidy to kindy, meals and how we help a new child settle in. If your question is not here, call us and we will answer it properly.

Enrolment and availability

How much does childcare cost in Eagleby?

Our daily fee covers everything your child needs for the day, including morning tea, lunch, afternoon tea, nappies, wipes and sunscreen. Most families pay far less than the daily rate once the Child Care Subsidy is applied. Call us on (07) 3807 4966 or book a tour and we will walk you through the current fees and an estimate of your out of pocket cost.

What age can my child start at Natural Elements Eagleby?

We care for children from six weeks of age through to school age, and we also run before and after school care plus vacation care for school aged children.

Do you have a waitlist, and how far in advance should I enrol?

Availability changes by age group and by day of the week. Nursery places and popular days such as Monday to Wednesday tend to fill first, so most families enquire three to six months ahead. Submit an enrolment enquiry and we will tell you exactly what is available for the days you need.

What is the 3 Day Guarantee and how does it affect my fees?

From January 2026 the Australian Government's 3 Day Guarantee gives every eligible family at least 72 subsidised hours of care per fortnight, which is roughly three days a week, without needing to meet the old activity test. Families who previously received little or no subsidy may now be entitled to it, and you do not need to submit a new application for it to apply.

How do I apply for the Child Care Subsidy?

Claim through your myGov account linked to Centrelink. You will need your child's birth certificate details, your income estimate and immunisation records. Once your claim is approved, tell us your CRN and your subsidy is applied straight to your account so you only pay the gap.

Can I book a tour before enrolling?

Yes, and we recommend it. Tours run during centre hours and take about 30 minutes with one of our team. You will see every studio, meet educators and walk the adventure playground. Book a tour online or call (07) 3807 4966.

Daily routine and care

What are your opening hours?

We are open 6:00 am to 6:00 pm, Monday to Friday, 52 weeks a year, closing only for public holidays.

What do I need to pack each day?

Very little. Bring a hat, a spare set of clothes and a comfort item if your child uses one. Meals, nappies, wipes and sunscreen are all included in your fees.

How do you help a child settle in?

We start with orientation visits so your child can explore the room with you nearby. Each child has a key educator who learns their routine, and we keep you updated with photos and notes through the day. Short goodbyes with a clear routine help most children settle within the first week or two.

What are your educator to child ratios?

We staff to the ratios set by the National Quality Framework in Queensland: one educator to four children under 24 months, one to five for children aged 24 to 36 months, and one to eleven for children over 36 months. Ask us on a tour how your child's room is staffed on the days you are considering.

Do children still nap or rest?

Yes. Rest time follows each child's own rhythm rather than a fixed clock, especially in the nursery. Children who no longer sleep enjoy quiet experiences such as reading, drawing and play dough.

What happens if my child is sick or needs medication?

Children who are unwell or have an infectious illness need to stay home until they are well, in line with Queensland Health exclusion guidelines. We can administer medication with written authorisation from a parent and the original labelled packaging.

Learning and kindergarten

Do you offer a government approved kindergarten program?

Yes. Our Kindergarten program is a Queensland Government approved kindy program delivered by university qualified early childhood teachers, and eligible families can access Free Kindy funding.

Is your kindergarten program free?

Queensland's Free Kindy initiative covers the cost of an approved kindergarten program for eligible children in the year before school. Speak with us about your child's eligibility and how it applies to your days of care.

How do you prepare children for school?

Our school readiness program builds the skills prep teachers look for: early literacy and numeracy, self help skills, resilience, listening and the confidence to have a go. We also run a school transition program and provide transition statements for your child's school.

What curriculum do you follow?

We follow the Early Years Learning Framework and the Queensland Kindergarten Learning Guideline, delivered through play based, child led learning with intentional teaching from our educators.

What extra programs are included?

Swimming lessons, Bush Kinder, yoga, sports, dance, music and movement, a gardening program and a First Nations cultural program are all part of our week, at no extra cost.

Food, safety and facilities

Are meals included and who prepares them?

Our in house chef prepares fresh morning tea, lunch and afternoon tea on site every day. It is all included in your daily fee.

Can you cater for allergies and dietary needs?

Yes. Our chef caters for allergies, intolerances, cultural and religious requirements and vegetarian diets. We work with you on a documented plan for any medically diagnosed allergy, including anaphylaxis risk management.

Is the centre secure?

Access is controlled by a secure entry system, all visitors are signed in, and the playground is fully fenced. All educators hold current Blue Cards, first aid, CPR, asthma and anaphylaxis training.

Where are you located and is there parking?

We are at 126a River Hills Road, Eagleby QLD 4207, with on site off street parking, so drop off and pick up are easy. We are a short drive from Beenleigh, Waterford, Bethania, Windaroo and Mount Warren Park.

Do you offer before and after school care and vacation care?

Yes. We run before and after school care during term plus a vacation care program in the school holidays for local school aged children.

Is Natural Elements Eagleby family owned?

Yes. Natural Elements Eagleby is independently owned and operated by Kelly and Brent, who are parents themselves. Decisions about children, families and educators are made close to the community we serve rather than by a corporate head office.

How will I know what my child has done during the day?

Families receive updates, photos and observations through KindyHub, our secure parent communication app, throughout the day, so you can see how your child slept, ate and spent their time. Educators are also available at drop off and pick up for a proper conversation about how your child is going.

What is Natural Elements Eagleby's National Quality Standard rating?

Natural Elements Early Learning Centre Eagleby is currently rated Meeting National Quality Standard, which is the rating published on the Australian Government's Starting Blocks service listing.

Now Enrolling

Come and feel the difference at Eagleby.

Book a private tour with our Centre Directors and see how nature, play and care come together in every room.

Native garden beds and outdoor learning space at Natural Elements Eagleby